FAQs

1. What types of products does Opure Limited provide?

Right from Opure, you can purchase natural skin care, wellness, and beauty products that contain high-quality organic materials. Among our wide collection are facial serums, moisturizers, and body oils that all aim at improving your skin and health in general.

2. Are Opure Limited products suitable for sensitive skin?

Sure, our products are made using natural ingredients that are mild and very soothing. We don't use harsh chemicals, synthetic fragrances, or artificial additives, which are bad for people with sensitive skin. But regardless, we recommend a patch test before trying out any new product.

3. Are your products cruelty-free?

Certainly! Opure Limited is a cruelty-free brand. We don’t sell any products that involve employing animal testing, nor do we work with suppliers that practice animal testing.

4. Do you have more information about international shipping?

Yes, we have international shipping that covers some countries. Shipping fees and delivery time depend on the country and region you are in. For other international queries, check our Shipping Policy page.

5. How can my order be tracked?

Tracking is made possible through a notification message sent through an email that is received after an order is shipped. It is done so by using a tracking number, which can also be used on the respective carrier’s website.

6. What’s your refund and return policy?

We have developed a return and exchange policy to ensure that every client who purchases something from us is completely satisfied with the transaction. In case someone is not satisfied with what they have bought, they have a period of 30 days in which they can return the purchased item to the seller for a refund. More information regarding what the criteria entails can be found on our Refund and Cancellation Policy page.

7. What is the procedure for getting in touch with customer service?

If you want assistance, you can contact our support representatives through messages, as we have made them available there for you to talk to; our email is support@opure.co. You may also contact us via our Contact us page. All messages will be answered within a day.

8. Is there a shelf life for your products?

Yes, Pure Himalayan Shilajit items and their expiration dates are clearly labelled on their containers. Natural items tend to have a small lifespan, which creates a need to make use of all of the available stock and turn it into preservative-free items. One of the best methods to use natural items is to keep them at a moderate temperature and dry them out.

9. Do you offer these products in a manner that is not harmful to the environment?

We do, in fact, focus on achieving sustainability across every aspect of our operations. We use packaging that can be recycled and aim at reducing our impact on the environment through sound purchasing and green policies.

10. Can I alter the details of the order I placed previously or for my account?

They are immediately processed; nevertheless, if you wish to change anything, you should bless us as soon as possible at support@opure.co. While we can’t assure that there won’t be any issues when such an order has been completed, we can only try and impulse the need to alter the order wherein instructions have been completed.