FAQs

Frequently Asked Questions (FAQs)

1. What types of products does Opure Limited offer?

Opure Limited specializes in natural skincare, wellness, and beauty products made from high-quality, organic ingredients. Our range includes facial serums, body oils, moisturizers, and more, all designed to promote healthy, glowing skin and overall well-being.

2. Are Opure Limited products safe for sensitive skin?

Yes, our products are formulated with natural ingredients known for their gentle and nourishing properties. We avoid harsh chemicals, synthetic fragrances, and artificial additives to ensure our products are suitable for sensitive skin. However, we recommend doing a patch test before using any new product.

3. Are your products cruelty-free?

Absolutely! Opure Limited is committed to being a cruelty-free brand. We never test our products on animals, and we ensure that our suppliers uphold the same standards of ethical practice.

4. Do you offer international shipping?

Yes, we offer international shipping to selected countries. Shipping rates and delivery times vary depending on the destination. Please check our Shipping Policy page for more details on international orders.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow your order’s journey on our website or directly through the carrier’s tracking page.

6. What is your return and refund policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a refund or exchange for eligible items within 30 days of purchase. Please visit our Refund and Cancellation Policy page for more details on how to initiate a return or exchange.

7. How can I contact customer service?

Our customer service team is here to help! You can reach us via email at [your email address] or by phone at [your phone number]. We strive to respond to all inquiries within 24 hours.

8. Do your products have expiration dates?

Yes, all of our products have expiration dates listed on the packaging. Natural products can have a shorter shelf life due to the absence of preservatives, so we recommend storing them in a cool, dry place and using them within the suggested timeframe.

9. Are your products environmentally friendly?

Yes, we prioritize sustainability in all aspects of our business. Our packaging is recyclable, and we are committed to minimizing our environmental footprint through responsible sourcing and eco-friendly practices.

10. Can I make changes to my order after it has been placed?

We process orders quickly, but if you need to make changes, please contact us immediately at [your email address or phone number]. While we cannot guarantee modifications after an order has been processed, we will do our best to accommodate your request.