Refund policy

At Opure, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

  • Accept returns for both defective and non-defective products
  • New and slightly used

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 7 business days. Depending on your bank or payment provider, it may take a few additional business days for the refunded amount to appear in your account.

Return Shipping

Return label: Customer responsibility

Customers are responsible for return shipping costs unless the item is damaged, defective, or shipped incorrectly.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.

Customer Support

If you have any questions about our products, your order, shipping, or returns, our customer support team is here to assist you.

OPURE

Warehouse Address: 11311 W Forest Home Ave
Franklin, WI 53132
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM
Central Time (CT) – Chicago (GMT-06:00)

We aim to respond to all inquiries within one business day. For the fastest assistance, please include your order number in your email or message.